Terms and Conditions
The governing terms, service level commitments, and operating guidelines between you and Spin'A'Cloud™.
1. About Us
Spin'A'Cloud™ is a cloud hosting platform operated by Shirish Productions (operating as Spin'A'Cloud™), registered and based in Belgaum (Belagavi), Karnataka, India. We provide managed WordPress cloud hosting, virtual machine infrastructure, storage volumes, IP addressing, and related add-on services to individuals, businesses, and developers across India.
For any queries relating to these Terms, contact us at mail@spinacloud.com.
2. Definitions
In these Terms:
- “Spin'A'Cloud™”, “we”, “us”, or “our” refers to Shirish Productions (operating as Spin'A'Cloud™).
- “You” or “the Customer” refers to any individual or entity accessing or using our services.
- “Services” means the cloud hosting infrastructure, VM plans, Volume plans, IP addressing, add-on features, and the Spin'A'Cloud™ web portal and dashboard.
- “Portal” means the Spin'A'Cloud™ customer account and management dashboard accessible at https://spinacloud.com.
- “Content” means any data, files, code, databases, or other material you upload, store, or transmit through our Services.
- “Billing Cycle” means the monthly or annual billing period applicable to your chosen plan.
- “Fair Usage Policy” or “FUP” refers to the provisions set out in Clause 5 governing network bandwidth, data ingress, and complimentary outbound egress allowances.
3. Account Registration and Eligibility
3.1 Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law to create an account and use our Services. By registering, you represent and warrant that you meet these requirements.
3.2 Account Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at mail@spinacloud.com if you suspect any unauthorised access to your account. Spin'A'Cloud™ will not be liable for any loss or damage arising from your failure to safeguard your credentials.
3.3 Accurate Information
You agree to provide accurate, current, and complete information during registration and to update it promptly if it changes. We reserve the right to suspend or terminate accounts where false or misleading information is provided.
4. Services and Plans
4.1 Description of Services
Spin'A'Cloud™ offers cloud infrastructure services including Virtual Machine (VM) plans across Basic, General Purpose, CPU Optimised, and Memory Optimised categories; Volume (SSD disk) plans; IP address allocation; and optional add-on features including Virtual Router, Load Balancer, VM Snapshots, Volume Snapshots, VM Backups, and Templates. Full details of all services, configurations, and current pricing are available in the Portal.
4.2 Service Changes
We reserve the right to modify, update, or discontinue any Service or plan at any time. Where material changes affect active plans, we will provide at least 30 days' notice via email to your registered address. Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised terms.
4.3 Lawful & Acceptable Use
Services are provided for lawful purposes only. You must not use our infrastructure to send spam, host malware, conduct DDoS attacks, engage in cryptocurrency mining without prior written consent, or undertake any activity that breaches applicable Indian or international law. Network bandwidth and outbound transfer usage are additionally subject to Clause 5 (Network Bandwidth and Fair Usage Policy).
5. Network Bandwidth & Fair Usage Policy (FUP)
Fair Usage Policy (FUP)Spin'A'Cloud™ provides high-throughput, enterprise-grade cloud networking hosted across sovereign Indian data centres. To safeguard infrastructure stability, maintain consistent high-speed throughput for all customers, and prevent network monopolisation by abusive actors, all references to “Unlimited Bandwidth*” across our plans, pricing calculator, and platform documentation are governed by this Fair Usage Policy (FUP).
Inbound Transfer (Ingress): 100% Free & Uncapped
All incoming data transferred into your virtual machines, storage volumes, or hosted applications—including data uploads, API requests, database ingestion, and inbound visitor traffic—is completely free and uncapped with zero metering.
Outbound Transfer (Egress): 1 TB Free per Billing Cycle
Every compute instance includes a generous complimentary allowance of 1 TB (1,000 GB) of outbound egress data transfer per month. No egress charges, transfer fees, or surprise bills apply within this baseline.
5.1 Outbound Egress Beyond 1 TB
For resource-intensive workloads requiring outbound data transfer exceeding the complimentary 1 TB threshold in any given billing cycle, additional outbound egress is billed at an economical, nominal fee of ₹0.80 per GB (or US$0.0104 per GB for international billings, inclusive of our standard 4% foreign exchange & payment processing markup), plus applicable taxes.
- No Arbitrary Throttles or Outages: We do not artificially throttle network speeds, choke bandwidth, or disconnect your instances when you reach 1 TB. Your mission-critical production apps continue operating without disruption.
- Automated Usage Notifications: You will receive automated notification alerts via email and your customer dashboard when your instance reaches 75% and 90% of the 1 TB complimentary threshold.
- Monthly Reset: Egress allowances reset cleanly at the beginning of each billing cycle and do not roll over between cycles.
5.2 Practical Context: What Does 1 TB of Egress Deliver?
1 TB (1,000 Gigabytes) is an enormous data allowance. In practice, over 99% of web applications, SaaS platforms, corporate sites, and e-commerce stores will never reach 1 TB of outbound egress in a standard monthly billing cycle. To visualize how much activity is required to utilize 1 TB of outbound bandwidth:
Web Page Views
~1,000,000+
Page Impressions
Delivering standard optimized web pages averaging 800 KB to 1 MB each to end users.
E-Commerce & SaaS
30K – 40K
Daily Active Visitors
Powering an active commercial store or transactional SaaS dashboard every day for an entire 30-day month.
Image & Media Delivery
~250,000+
High-Res Assets
Serving full-resolution product images (4 MB each) or over 1,000,000 modern WebP optimized images.
Continuous Streaming
~700+ Hours
HD Video Playback
Continuous high-definition video streamed directly from the virtual server origin.
5.3 Prohibited Network Activities
The Fair Usage Policy strictly prohibits any network consumption pattern designed to abuse shared backbone capacity or compromise the IP reputation of Indian data center routes. Specifically prohibited:
- Operating public peer-to-peer (P2P) trackers, BitTorrent seedboxes, or unauthorized media distribution networks.
- Initiating or participating in denial-of-service (DoS/DDoS) attacks, network flooding, port scanners, or penetration testing without explicit written authorization.
- Operating open recursive DNS resolvers, open email relays, public proxy nodes, TOR exit nodes, or unauthorized VPN server farms.
- Cryptocurrency mining or blockchain ledger propagation without prior written consent.
- Wholesale resale, proxying, or unauthorized redistribution of raw network egress capacity.
Violations of these prohibitions may result in immediate rate mitigation, instance isolation, or account termination under Clause 11.2.
6. Billing and Payment
6.1 Monthly and Subscription Billing
Spin'A'Cloud™ operates primarily on monthly and subscription-based billing models. You are charged for the billing cycle that a resource (VM, Volume, IP, or add-on) is active in your account. Resources are charged from the moment they are provisioned according to your selected plan.
6.2 Monthly and Annual Plans
Where monthly or annual plans are offered, the full period fee is payable in advance. Monthly plans auto-renew at the prevailing rate unless cancelled before the renewal date. Annual plans are non-refundable after the first 7 days.
6.3 Taxes
All prices are exclusive of Goods and Services Tax (GST) unless otherwise stated. GST and any other applicable taxes will be added to your invoice at the prevailing rate. It is your responsibility to ensure your GST details provided to us are accurate.
6.4 Failed Payments
If a payment fails, we will retry for up to 3 days. If payment is not received, we reserve the right to suspend your Services. Data associated with suspended accounts is retained for 30 days, after which it may be permanently deleted. We are not liable for data loss resulting from account suspension due to non-payment.
6.5 Pricing Changes
We may revise our pricing at any time. For existing active plans, price changes will take effect at the next renewal with at least 14 days' notice. Continued use after a price change constitutes acceptance of the new rate.
6.6 Refunds
Prepaid monthly or annual plans may be refunded on a pro-rata basis within 7 days of the billing date, less any active usage already incurred. Refund requests should be submitted to mail@spinacloud.com. We reserve the right to decline refunds where we reasonably believe the Services have been abused.
7. Customer Responsibilities
You agree to:
- Ensure your use of the Services complies with all applicable laws and regulations in India and in the jurisdiction of your end users.
- Not upload or transmit illegal, infringing, defamatory, or harmful content.
- Maintain adequate backups of your data. While Spin'A'Cloud™ offers backup and snapshot add-ons, these are supplementary tools and do not substitute your own data protection obligations.
- Ensure your WordPress installation, plugins, and themes are kept up to date. Spin'A'Cloud™ provides automatic updates as part of managed hosting plans, but is not liable for vulnerabilities arising from third-party themes or plugins you install independently.
- Not attempt to access, interfere with, or reverse-engineer Spin'A'Cloud™'s infrastructure, network, or systems beyond what is ordinarily permitted for your use of the Portal.
8. Intellectual Property
8.1 Spin'A'Cloud™'s IP
All content on the Spin'A'Cloud™ website, Portal, marketing materials, branding, software, and underlying cloud infrastructure belongs to Spin'A'Cloud™ or its licensors. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
8.2 Your Content
You retain all ownership of the Content you upload to our Services. By using our Services, you grant Spin'A'Cloud™ a limited, non-exclusive licence to host, store, and transmit your Content solely for the purpose of providing the Services to you. We will not access, use, or disclose your Content except as necessary to provide the Services or as required by law.
9. Uptime and Service Levels
Spin'A'Cloud™ targets 99.9% monthly uptime for its infrastructure. This equates to a maximum of approximately 8.7 hours of planned or unplanned downtime per year. Uptime is measured at the infrastructure level and excludes scheduled maintenance windows (of which we will provide at least 24 hours' notice where possible), events beyond our reasonable control, and issues arising from your own configuration.
In the event of significant unplanned downtime attributable to Spin'A'Cloud™, we may, at our discretion, offer service credits. Credits will not exceed the fees paid for the affected period and are your sole remedy for downtime.
10. Limitation of Liability
To the maximum extent permitted by applicable Indian law:
- Spin'A'Cloud™'s total liability to you for any claim arising under or in connection with these Terms will not exceed the total fees paid by you to Spin'A'Cloud™ in the 3 months preceding the event giving rise to the claim.
- We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of business, loss of revenue, or loss of profit, even if we have been advised of the possibility of such damages.
- We are not liable for losses arising from circumstances beyond our reasonable control including acts of God, natural disasters, power outages, government action, internet disruptions, or third-party service failures.
Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under Indian law.
11. Termination
11.1 By You
You may close your account at any time via the Portal. Upon account closure, all active resources will be terminated and data may be deleted after a 30-day retention period. Prepaid amounts are subject to the refund policy in Clause 6.6.
11.2 By Spin'A'Cloud™
We may suspend or terminate your account immediately without notice if you: breach these Terms; engage in fraudulent activity; fail to pay amounts due after the grace period; or if we are required to do so by law. We may also terminate accounts with 30 days' notice for any other reason, including business decisions to discontinue a service.
11.3 Effect of Termination
Upon termination, your right to use the Services ceases immediately. Spin'A'Cloud™ may delete all data associated with your account after the applicable retention period. Clauses relating to intellectual property, liability, disputes, and payment obligations that accrued before termination will survive termination.
12. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts located in Belagavi, Karnataka, India.
We encourage you to contact us at mail@spinacloud.com before initiating any formal legal proceedings, as most issues can be resolved amicably.
13. Changes to These Terms
We may update these Terms at any time. The revised Terms will be posted on our website with an updated effective date. For material changes, we will notify you by email at least 14 days in advance. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
14. Contact
For any queries about these Terms and Conditions, please contact:
Shirish Productions (operating as Spin'A'Cloud™)
Address: CTS No. 3439/1A and 3439/2A, 4th Floor, MORE Plaza, College Road, Above Arena Animation Belagavi, Karnataka – 590001
Phone: +91 810-5631-983
Email: mail@spinacloud.com
Have questions about our policies?
Our legal and support team is here to assist with any clarifications.